The values integrated into our culture are less about us and more about how we treat our customers. In the end, everything we do is about building a solid, lasting relationship with our customers so we can both succeed and grow…together.
Each of our customers works one-on-one with an experienced account manager instead of sales people. Having one person responsible for your complete satisfaction, rather than just taking your order, creates a genuine working relationship. And, it allows us to focus on your needs by learning your business, then managing our production and product delivery to fulfill your requirements. Our account management approach allows us to operate our business as an extension of yours…with your needs at the center of our decisions.
Customer service planning & reporting system
Our exclusive system puts a wealth of valuable information right at your fingertips. You and your account manager can review order history, look ahead to what’s coming, and much more. It’s our unique way of providing confidence and assurance that this portion of your daily business responsibilities will operate flawlessly.
Enhanced supply chain management
We know the complicated ins and outs of supply chain management. Our Customer Service Planning & Reporting System gives us the ability to anticipate your product needs and provides an excellent platform for managing inventory requirements when rapid responses are necessary. A foundational piece of our business is making sure you are successful when “time is of the essence” or when you simply want to be ready for the next opportunity. We’ll help put you in the best position for success…period.
Our pricing is always fair and competitive…AND it always includes the customer-focused business approach that separates Metal Spinners from everyone else. Our business is designed to provide extraordinary customer care…serving our customers so they are successful and competitive.